![]() ![]() Single Sign-On lets you securely access multiple Night Owl devices with one set of login credentials. Your username is found in the Username field. Tap on “Account” on the bottom right of the Devices screen.ĭ. ![]() Log in to your Night Owl Protect mobile app.ī. If you have forgotten your username, you can find it by signing into the mobile app with your pin, face id, email or phone number.Ī. Enter your password and click “Login.”įor added security benefits, we recommend using your username to login to your Night Owl recorder. Next, enter the area code followed by the phone number (no spaces or dashes).ĭ. NOTE: The + is found by clicking 123 on the on-screen keyboard that appears when logging into the recorder.ī. If it is not pre-populated, you MUST enter +1into the field. NOTE:Your mobile phone number was verified when you created your Night Owl Protect account.įollow the steps below to use your mobile phone number to log in to your account:Ī. Enter the code into the blank field to verify your email address. Retrieve the code from the email and return to the website.ħ. Click “Verify” next to your email address to receive an email with a secure code.Ħ. Click your “Username” in the upper right corner of the window.ĥ. Log in to your Night Owl Protect account with your username and password.ģ. Follow the steps below to verify your email address using the Night Owl Protect website:Ģ. Enter the code into the blank field to verify your email address.ī. Retrieve the code from the email and return to the app.Ħ. Tap “Verify” next to your email address to receive an email with a secure code.ĥ. Tap “Account” on the bottom right of the Devices screen.Ĥ. Log in to your Night Owl Protect mobile app.Ģ. Follow the steps below to verify your email address using the Night Owl Protect app:ġ. NOTE: Your email address MUST be verified in your Night Owl Protect account, or you will be unable to use it to access the Night Owl Protect account from your Smart Device.Ī. The following options can be used to login to your Night Owl Protect recorder: Click on the image below to watch the videos.įor enhanced privacy and security, we recommend using your Night Owl Protect username to log in to your recorder. ![]() You can watch the video from the convenience of your Smart Device, PC or Mac and pause it while you perform the easy to follow how to steps!Ī. Under Helpful Resources, click on “ Manual.” This will download a full copy of your manual to your PC or Mac.įor Night Owl Protect, we offer a large number of short, yet informative, how to videos to assist you with setup and troubleshooting. NOTE: For recorder’s, the support sticker is usually located on top in the left-hand corner.Ĭ. Enter your Series located on the product’s support sticker. It includes images of each menu within your recorder’s firmware and easy step-by-step information on making adjustments to your settings. Your product manual has detailed information on all of your product’s features and capabilities. This troubleshooting guide was accurate at the time it was created, but new software updates may not be reflected. Watch our Helpful Night Owl Protect Videos Click the “ help” button at the bottom right of the page.Click from the list below to navigate to that section of this guide for more information!Ģ.Once you have updated your firmware, follow these three easy steps every time you contact Technical Support: Once on the support page for your series / model you will find the most recent firmware and upgrade instructions. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware. Visit the How To Videos page or the Night Owl Protect Helpful Videos Pageīefore clicking the chat button, please make sure you have updated the firmware on your device. Instructional videos for our most popular products. If you still need help, please click the chat button at the bottom right of the page. However, you can easily reset your App or DVR / NVR password yourself. Enter your series / model number into the search bar for help articles and how-to videos for your specific device.įor your privacy and security, our Technical Support team cannot provide you with a new password.Find your series / model number on your device support sticker.Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. Everything you need is right here with self help tools. ![]()
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